Effective Date: February 13, 2026
At Morawear, we understand that the anticipation of receiving your luxury sleepwear is part of the experience. We are committed to ensuring that your order—wrapped in our signature aesthetic—reaches you in perfect condition and in a timely manner.
1. Processing Times
Every Morawear piece undergoes a final quality check before it is dispatched.
- Standard Processing: Orders are typically processed within 1–2 business days.
- Order Notifications: Once your order is confirmed, you will receive an email. A second notification will follow with tracking details once your package has been handed over to our courier partners.
2. Delivery Within Kenya
We take pride in our local roots and offer efficient delivery services across the country.
- Nairobi & Environs: We offer next-day delivery for orders placed before 12:00 PM EAT.
- Rest of Kenya: Deliveries to major towns (Mombasa, Kisumu, Nakuru, Eldoret, etc.) typically arrive within 2–3 business days.
- Delivery Rates: Rates are calculated at checkout based on your specific location and the weight of the parcel.
3. International Shipping
Morawear is pleased to share our luxury collections with the world.
- Global Delivery: We ship internationally via premium courier services (e.g., DHL or FedEx) to ensure speed and security.
- Timelines: International orders generally arrive within 5–10 business days, depending on the destination and customs processing.
- Customs and Duties: Please note that international orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the recipient.
4. Our Signature Packaging
To maintain the integrity of our brand’s palette—beige, nude, brown, and white—each order is packaged with a focus on both protection and presentation. We use premium materials to ensure your sleepwear arrives as beautiful as it looked on our site.
5. Tracking Your Order
Stay informed every step of the way. Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number on our carrier’s website to monitor your shipment’s journey to your doorstep.
6. Delivery Attempts & Address Accuracy
To ensure a successful delivery, please provide a precise physical address and a reachable phone number.
- Our couriers will typically make two delivery attempts.
- If a package is returned to us due to an incorrect address or failed delivery attempts, a re-shipping fee may apply.
7. Damaged or Lost Packages
In the rare event that your Morawear package is lost or arrives damaged, please contact us immediately. We will work closely with the courier to resolve the issue and ensure you receive your luxury pieces.
8. Contact Our Concierge
If you have specific questions regarding a delivery or require an expedited shipping quote, our team is here to assist:
Email: hello@morawear.co Inquiries: Morawear.co/contact
